Creating an Effective Leadership Team

Do you want to...

• Raise sales and profits?
• Reduce Turnover?
• Increase Productivity?
• Create an environment where managers collaborate rather than compete and customers find reasons to visit your business?

If yes, you want to talk with Markey Read about creating an effective leadership team.

How do you know if this kind of assistance will make a difference for your organization?

Signs of Leadership Challenges

• Inefficient use of meeting time and establishing a clear meeting purpose. (E.g. - people are chronically late, missing, and/or unprepared).
• Lack of consistent communication among managers.
• Uncertain who "owns" a decision in the organization.
• Decision making process is slow and/or cumbersome.
• "Star Performer" is held to different interpersonal standards.
• "Poor Performers" are getting away with it.
• Open conflict or detrimental competition.
• Undermining management decisions and chronic complaining about what "they" are doing to "us".

What can Markey Read do to help?
Assist owner/manager or leadership team to:
— Identify and develop personal leadership preferences and skills.
— Delegate tasks and decisions to key employees.
— Develop core leadership team and other leaders in the organization.

How does she do that?
— Individual meetings with those involved.
— Mediation between two or more members.
— Team development training.
— Personality Type training.
— Operational/systems development.
— Continuous support and training with managers/leaders.

Why does she do this?
It is my belief that ineffective leadership is a root cause to most of the issues we encounter in the workplace that:
— Reduce productivity.
— Increase staff turnover.
— Hamper Profitability.
— Smother individual and team contributions.
— Creates an environment of internal competition that reduces productivity and profitability.

Ideal Clients

• Owner operated companies with 20 - 50 employees who are tired of doing everything themselves, or have not been able to develop reliable managers.
• Department or site managers who want to (or need to) develop personal leadership style to be more effective.
• Organizations where there is open "warfare" (no one is pretending anymore).

Team Development

Customer Service Workshop: How to develop a loyal customer base Some frequently asked questions about customer service are:

1. Can you really train customer service skills?

2. How do you know if you have truly served a customer? **

Our customer service workshop is designed to help individuals and groups better serve internal and external customers. First, we help you define your customers and establish a criteria for assessing a satisfied customer. From there, we help people develop techniques for identifying what specific customers are seeking and how to present the product or service so that the customer buys it. If your customers cannot see how a product or service is useful to her/him, there will be no sale.

Since not everyone wants to know all the technical details of a product or service and others want to know everything, customer service providers need to learn to quickly identify just how much information and in what form is required to satisfy a particular individual. We train people in how to develop and apply effective techniques for presenting products and services to not only making the sale, but to create loyal customers.

** The answers to the above questions are:

1) Yes, people can learn to provide excellent customer service, even with no prior customer service experience.

2) You know you are satisfying customers when they become regular and loyal customers and refer their friends and family to you.

Employee Development Program : Develop powerful employees within your company

This program guides people through a process to identify personal and professional goals and develop a strategy for professional development.

Imagine a company filled with highly qualified and energetic people, that has a staff turnover of more than 50% every year; or and organization that has so much potential in its human resources, but can’t seem to meet its sales goals; or a department that always ran smoothly, but suddenly drops its productivity.

These problems are often associated with under utilized, misappropriated, and/or disgruntled employees. If your company or department is facing these or similar challenges, it may be a
good time to adjust your team.

Using a combination of the Myers Briggs Type Indicator® and other awareness building exercises, individuals will be able to more clearly articulate their goals and identify pathways for fulfillment. In coordination with the human resources department and other managers, individuals will create a plan that could include opportunities within the organization and/or seek employment elsewhere that will more closely match his or her specific goals.

The result is a more satisfied and committed workforce that can be used to effectively implement the organization’s commitments.